Customer's FAQ

Q1: How do I become a member?

Simply register on our official website with a valid email address, delivery address, and contact details. After placing an order, you will automatically become a member. You can start enjoying membership benefits.

 

Q2: Is shipping included in the product price?

Shipping is free for orders above RM100 within West Malaysia. For East Malaysia and Singapore, shipping fees are calculated based on package weight at checkout.

 

Q3: How long does delivery take?

West Malaysia: 3–7 working days

East Malaysia: 5–9 working days

Singapore: 5–14 working days

 

Q4: What payment methods are accepted?

We accept Boost, GrabPay, MCash, TNG (Touch ‘n Go), QR Pay, and all major credit/debit cards for one-time payments.

 

Q5: Which courier services do you use?

We use Ninja Van.

Q6: Do you offer Cash on Delivery (COD)?

Currently, we are unable to provide cash on delivery service. We will consider adding this function in the future depending on the situation.